Privacy Policy

Promotional Ceramics Privacy Policy

Last Updated: 25/07/2025

Who We Are

Promotional Ceramics is a UK-based manufacturer and supplier of bespoke printed ceramics, operating exclusively on a trade-only basis. We provide promotional and branded ceramic products to businesses and organisations.

We are the data controller responsible for your personal data when you interact with our services.

What Data We Collect

We collect different types of personal and business data depending on your relationship with us:

Trade Customers and Business Partners

Full name and job title of your point of contact, company name, registered address, delivery address, telephone number, and email address.
Business identifiers including VAT registration numbers, Companies House registration numbers, and trade references.
Order history and records of purchases, including product specifications and delivery preferences.
Communication records such as emails, quotes, and service interactions.
Payment-related data such as bank account details (for invoicing) and limited card metadata.

Suppliers and Service Providers

Business contact details, payment information, and contractual records.
Performance and compliance documentation.

Employees and Job Applicants

Personal identifiers like name, address, date of birth, and contact information.
Application and employment details including CVs, references, and employment history.
Payroll data, employment records, and right-to-work documentation.
Health and safety information as required.

Website Visitors

Technical data including IP address, browser, device type, and referral source.
Interaction data like pages visited and time on site.
Cookie identifiers to personalise and improve your experience.

How We Collect Your Data

Direct interactions: Through contact forms, trade accounts, orders, enquiries, and job applications.
Telephone and email communications: Logged for quality and record-keeping.
Transactional activity: Collected during purchases, invoicing, and deliveries.
Website activity: Automatically collected via cookies and analytics tools.
Third-party sources: Trade references, credit checks, and recruitment partners.

Why We Use Your Data

To manage trade accounts, verify identity, and fulfil orders.
To process orders, handle payments, and manage deliveries.
To respond to enquiries and provide technical or sales support.
To manage recruitment and employment relationships.
To comply with tax, employment, and legal regulations.
For internal operations like auditing and training.
To send product updates and marketing communications (with opt-out).
To ensure website security and performance.

Sharing Your Data

Payment providers handling secure transactions.
IT providers for hosting, email, and cloud services.
Professional advisers such as accountants and lawyers.
Regulatory bodies such as HMRC.
Suppliers involved in fulfilling orders.
Recruitment and HR service partners.

All third parties are bound by data protection agreements.

Payment Processing

We do not store or process full card data.

Card payments are processed via PCI DSS-compliant providers.
Bank transfers are managed securely through UK banking systems.

All payment processes are protected with encryption and best practices.

How Long We Keep Your Data

Customer records: 6 years post-transaction.
Employee records: 6 years post-employment.
Supplier records: Active relationship + 6 years.
Job applications: 6 months unless consent for longer.
Marketing preferences: Retained until you opt out.

Your Rights

You have rights under the UK GDPR and the Data Protection Act 2018 to:

Access your personal data.
Correct inaccuracies.
Request deletion.
Restrict processing.
Object to processing.
Data portability.

Contact us on the contact details set out herein to exercise these rights. You may also complain to the Information Commissioner’s Office (https://ico.org.uk).

Cookies and Website Analytics

Essential Cookies:

These cookies are strictly necessary for the operation of our website. They enable core functions such as page navigation, access to secure areas, and transaction processing. The website cannot function properly without these cookies. Disabling them may affect the performance and accessibility of the site.

Analytics Cookies:

These cookies collect aggregated, anonymous data about how visitors interact with our website. This includes information such as pages visited, time spent on the site, and any errors encountered. We use this data to understand usage patterns and to help improve the structure, functionality, and content of our website.

Preference Cookies:

These cookies allow our website to remember choices you make, such as your preferred language, region, or display settings. This helps personalise your experience and ensures your preferences are retained for future visits.

Marketing Cookies:

These cookies are used to track visitors across websites. They may be set through our site by advertising partners or social media platforms. The purpose is to display content and advertisements that are relevant to you and to measure the effectiveness of marketing campaigns. We will only use these cookies with your explicit consent.

You can manage cookie settings via the site banner or browser settings.

Security

SSL encryption for data in transit.
Access control and secure password policies.
Limited data collection and role-based access.
Regular backups and staff training on confidentiality.

International Data Transfers

We store data in the UK/EEA. Where transferred outside, we use:

Adequacy decisions by the UK or EU.
Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this policy due to changes in law, services, or technology. Updates will be posted with a new "Last Updated" date.

Promotional Ceramics Limited

Fenton Ind. Estate, Spedding Rd, Stoke-on-Trent ST4 2SU

Email: Fran@promotionalceramics.co.uk

Phone: 01782 279 957